Why Is Service Level Agreement Important In Cloud Computing

Why Is Service Level Agreement Important In Cloud Computing

Like many other types of SLAs, cloud SLAs provide information about security specifications and performance and availability statistics. They typically focus on the characteristics of their data centers and network to consider when migrating to a cloud. An SLA assessment process must be performed for each new cloud service. However, the SLA is a living agreement, and as services change, the SLA should be re-evaluated. A typical compute and cloud SLA provides exact service levels, as well as the recourse or compensation to which the user is entitled if the provider does not provide the service as described. Another area to consider carefully is service availability, which indicates the maximum time a read request can take. how many repetitions are allowed; And so on. Typically, these processes and methods are left to the outsourcing company to ensure that these processes and methods can support the SLA. However, it is recommended that the client and the outsourcing company work together during the SLA negotiations to dispel misunderstandings about the process and method of support, as well as the management and reporting methods. Service level agreements are based on the usage model. Cloud providers often charge a high price for their usage resources and use standard service level agreements only for this purpose. Customers can also subscribe at different levels, which ensures access to a number of purchased resources. Service Level Agreements (SLAs), which are often attached to a subscription, offer a variety of terms.

If the customer needs access to a specific resource level, they must subscribe to a service. A usage model may not provide this level of access under peak load conditions. The level of services defined should be specific and measurable in each area. As a result, Quality of Service (QoS) can be evaluated and, if contractually stipulated, rewarded or punished accordingly. The result that the customer receives through the service provided is at the center of the service level agreement. This last point is essential; Service requirements and vendor functionality are evolving, so there needs to be a way to ensure that the SLA is kept up to date. Finally, the cloud SLA should include an exit strategy that outlines the provider`s expectations to ensure a smooth transition. Service elements include details of the services provided (and what is excluded in case of doubt), conditions of service availability, standards such as the time window for each level of service (prime time and non-prime time hours, for example, may have different levels of service), each party`s responsibilities, escalation procedures and cost/service trade-offs. .


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