Microsoft Products And Services Agreement Licensing Manual

Microsoft Products And Services Agreement Licensing Manual

1. Commit to adding SA to all products on the platform. Telephone support incidents that have not been used expire after SA coverage has expired. Hotline incidents should not be transferred between recordings or agreements. Planning services can be made available to the customer by qualified Microsoft partners or Microsoft Consulting Services. The services provided under vouchers are provided as part of an agreement between the customer and the qualified customer who can consult the list of qualified suppliers: directory.partners.extranet.microsoft.com/psbproviders terms of renewal of SA under the same programming agreement with which it was originally ordered, the customer`s volume licensing agreements include the customer`s volume licensing agreements. Customers can renew their SA without having to order a license at the same time as long as its coverage has not expired. In addition, the following conditions apply to certain programs as stated: The Step Up license must be acquired and is valid only if it is acquired, under the same volume and registration licensing agreement (if it exists), under SA coverage for the qualifying product. The customer`s right to use software under a Step-Up license depends on the fact that they own and retain a license for the qualifying product. The permanent rights of customers under the Step-Up licence replace and replace the underlying license for the qualifying product. For more information, see the Enterprise Edition Step-Up License License Licensing Brief: www.microsoft.com/licensing Most of its benefits are available in each product pool, as described in the table below.

SA active for each qualifying product qualifies the customer for the benefits listed in the table below. Some benefits are granted on the basis of SA client expenses for a number of qualified products within a pool. To this end, “SA expenses” are not literally the actual dollars issued by the customer, but are similar to what the customer spent on SA coverage for these products in connection with its Select or Enterprise registration, Select Plus registration or open agreement (z.B. Purchases SA and the SA component of the purchases of L-SA). For customers under subscription programs, this is a reconciliation to the amount of dollars spent by the customer for licensing these products as part of their registration or agreement. Other benefits are membership of the SA; Membership in the SA for the corresponding product pool qualifies the customer for these benefits. The customer`s access and rights to the use of its SA benefits usually expire after the expiry of its protection, unless otherwise stated in the product entries. Benefits can change and can be discontinued at any time without notice. The availability of benefits varies depending on the program, region, completion options and language. 24×7 Help to Fix the Problem provides assistance in case of problems with certain symptoms that occur when using Microsoft products. Microsoft will make reasonable efforts to help customers respond to support requests in a manner consistent with Microsoft`s product support policies. Microsoft reserves the right to refuse inappropriate requests for support services and may refer customers to an additional service level contract that may require additional fees.

Microsoft Products and Services Agreement (MPSA) is a transaction licensing agreement for commercial, government and academic organizations with 250 or more users/devices.


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